Questions & Answers
General Questions
What does Shardaria Beauty stand for?
Shardaria Beauty stands for self-confidence, diversity, and authentic beauty. Our products aren't meant to change you – but to empower you to celebrate yourself.
Who are the products suitable for?
For everyone who loves makeup. No matter your skin tone, style, or experience – everyone is welcome here.
What makes Shardaria Beauty special?
Our brand is built on genuine experiences. We combine care, light textures, and modern looks with a clear message: You are just right, exactly as you are.
Are the products suitable for everyday use?
Yes, absolutely. Our products are designed to be easy to wear, comfortable, and to fit perfectly into your daily life.
What looks can I create with the products?
From natural and fresh to radiant and expressive – our products give you the freedom to find and showcase your own style.
Warum kann Crystal Kiss bei jeder Person etwas anders aussehen?
Crystal Kiss enthält eine pH reaktive Formel. Die Farbentwicklung passt sich dem natürlichen pH Wert und der individuellen Lippenfarbe an. Dadurch kann der Farbton von Person zu Person leicht variieren.
Verwendet Shardaria Beauty KI-generierte Inhalte?
Ja, für einzelne kreative Visuals, Social Media Inhalte oder Werbeanzeigen können KI gestützte Tools verwendet werden. Diese Inhalte dienen der visuellen Inspiration und Markeninszenierung. Die tatsächlichen Produkteigenschaften, Inhaltsstoffe und der Lieferumfang bleiben davon unberührt.
Können Produktbilder, Social-Media-Inhalte oder Werbeanzeigen vom tatsächlichen Produkt abweichen?
Wir bemühen uns, unsere Produkte so realitätsgetreu wie möglich darzustellen. Produktbilder, Social Media Inhalte und Werbeanzeigen können jedoch durch Lichtverhältnisse, Bildschirm und Geräteeinstellungen, Styling, digitale Bearbeitung oder KI gestützte Visuals leicht in Farbe, Glanz und Finish vom tatsächlichen Produkt abweichen.
Der tatsächliche Lieferumfang und die Produktinformationen richten sich immer nach der jeweiligen Produktbeschreibung im Shop.
Order
What payment methods do you offer?
We accept various secure payment methods, including credit card, PayPal, and other common payment options.
How do your returns work?
You can return unused items within the statutory period. You can find more detailed information on returns and exchanges in our return policy.
Can I change or cancel my order?
If your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible to make an adjustment.
Shipping
How much is shipping?
Shipping costs a flat rate of €4.99.
For orders over €30, we ship your order completely free of charge.
How long does shipping take?
We know how important fast and secure deliveries are. That's why your order within Germany is carefully packaged and shipped insured, so it arrives safely. Delivery usually takes 1-3 business days, so you'll have your desired products in your hands very soon.
Do you also ship internationally?
Currently, we only ship within Germany. However, we are working on expanding our shipping in the future.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with a tracking number that you can use to track your package online at any time.